On Thursday, 11th July 2024, Kampala, Uganda witnessed a significant milestone as MTN Uganda and Microsoft announced their strategic partnership aimed at accelerating digital and cloud transformation across the country. This collaboration marks a pivotal moment in MTN’s Ambition 2025 strategy, transitioning from a traditional telecommunications company to a cutting-edge technology provider, dedicated to delivering innovative solutions that drive progress across Africa.
A New Era of Innovation
The announcement brought together key stakeholders from both MTN Uganda and Microsoft, including media representatives, business partners, and valued customers. Utilizing Microsoft Teams, a product MTN Uganda also offers to its customers, the event underscored the practical applications and benefits of this groundbreaking partnership. Originally established in 2022, this alliance leverages the strengths of both companies to foster growth and digital transformation throughout the continent.
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Commitment to Superior Technology Solutions
In his keynote speech, Ibrahim Senyonga, General Manager of MTN Uganda’s Enterprise Business Unit (EBU), highlighted the immense value of the partnership. “Our strategic alliance with Microsoft is a testament to our commitment to providing cutting-edge technology solutions that drive progress and innovation in Uganda. This partnership will enhance our ability to deliver superior digital and cloud services, empowering businesses of all sizes to thrive in the digital era,” said Senyonga.
Certification as a Microsoft Solutions Partner
A significant achievement celebrated at the event was MTN Uganda’s certification as a Microsoft Solutions Partner (Partner ID: 6543694). This certification validates MTN’s expertise in Microsoft products and its commitment to delivering high-quality customer solutions consistently. “We are incredibly proud to be certified as a Microsoft Solutions Partner,” added Senyonga. “This certification not only reflects our technical proficiency but also our dedication to delivering exceptional services to our customers.”
Empowering Businesses with Advanced Solutions
Damian Nelson, Microsoft’s Senior Manager for Partnership Development, echoed these sentiments, emphasizing the strategic vision of the alliance. “Our partnership with MTN Uganda is driven by a shared vision of enabling digital transformation across Africa. By combining our resources and expertise, we can offer comprehensive solutions that address the unique needs of Ugandan businesses, fostering innovation and growth,” said Nelson.
Through this partnership, MTN Uganda will offer a wide range of Microsoft products, including Office 365, Azure cloud services, and Teams Operator Connect. These solutions are designed to enhance productivity, streamline communication, and support advanced cloud computing needs. As a Microsoft Solutions Partner, MTN Uganda boasts technical capabilities, extensive experience, and a proven ability to deliver successful customer outcomes aligned with the Microsoft Cloud. With certifications in Modern Work, Infrastructure, Data & AI, and Digital & App Innovation, MTN Uganda can provide cutting-edge solutions tailored to the specific needs of Ugandan businesses.
Local Billing and Dedicated Support
In addition to enhanced product offerings, the partnership ensures local billing capabilities customized for the Ugandan market. This simplifies financial transactions and improves management for customers, making technology investments more accessible and effective. Moreover, MTN Uganda’s locally based support team is dedicated to delivering responsive assistance and expert guidance. “Our customers can expect prompt issue resolution and personalized support from our local dedicated team,” noted Senyonga. “We prioritize delivering maximum value from their Microsoft investments, ensuring a seamless experience.”
Looking Forward
The event concluded with a Q&A session where attendees had the opportunity to interact with MTN and Microsoft representatives, gaining insights into how these technologies can drive operational efficiency and innovation.
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As MTN Uganda and Microsoft move forward with this strategic partnership, the future of digital and cloud transformation in Uganda looks promising. This collaboration not only represents a leap forward in technological advancements but also underscores the commitment to empowering Ugandan businesses and communities through innovative solutions. Stay tuned for more updates as MTN Uganda and Microsoft continue to pave the way for a digitally empowered future.