Safaricom’s M-PESA is just about synonymous with cellular cash and cellular banking in Kenya. So engrained into our tradition is that this platform that at the moment, you’ll be able to go away your own home with simply your cellphone, no pockets, and nonetheless be greater than okay and transact in every single place.
From paying to your transport, to paying for meals and buying, you’re just about sorted if in case you have M-PESA. However then with this ubiquity comes the necessity for an environment friendly buyer care service.
Commercial – Proceed studying under
One too many occasions you end up in want of help from M-PESA buyer care, be it due to cash despatched to the flawed quantity, assist to entry your account or any inquiries, all of us want M-PESA buyer care at one level or one other. So how do you get in contact with them?
How you can get in contact with M-PESA Buyer Care
- Name the toll-free quantity 234 out of your Safaricom line. That is the simplest and quickest technique to attain M-PESA buyer care. You’ll be related to a pleasant and useful agent who will help you along with your challenge. The service is obtainable 24/7.
- Chat with Zuri, the Safaricom Chatbot on Telegram or on Fb, and even WhatsApp. She’s capable of information and aid you by numerous duties which may not want consideration from one of many customer support executives.
- Ship an e mail to M-PESA [email protected]. That is an alternative choice in case you want to put in writing your question or grievance. It’s best to embrace your identify, cellphone quantity, transaction particulars, and a short description of your challenge. It’s best to count on a response inside 24 hours.
- Go to a Safaricom store close to you. For those who want face-to-face help, you’ll be able to go to any Safaricom store and discuss to an M-PESA buyer care consultant. These are available throughout main cities in Kenya with helpdesk in cities the place official shops aren’t current. It’s best to carry your ID and cellphone with you for verification functions. You’ll find the closest Safaricom store utilizing this hyperlink: https://www.safaricom.co.ke/about-us/where-we-are
- Use social media platforms. It’s also possible to attain out to M-PESA buyer care by their official Fb web page or Twitter deal with. It’s best to ship them a direct message along with your question or grievance and wait for his or her reply. Please watch out as there are such a lot of parody helpdesk accounts on these socials, malicious folks that will wish to steal your knowledge and take benefit.
Conclusion
When time is of the essence and also you’re caught someplace needing assist accessing your cash, M-PESA buyer care must be readily accessible and for probably the most half, they’re and so they’re fairly helpful oh how we hope they preserve leveling up.