AE Technologies Limited has received approval from the Nigerian Communications Commission (NCC) for its Individual Consumer Code of Practice (ICCP), effective October 18, 2024. The code outlines measures to ensure consumer protection, fair service delivery, and efficient complaint handling. To comply with regulations, the company will publish the ICCP in a national newspaper, on its website, and social media platforms. This approval highlights AE Technologies’ commitment to operational transparency and enhancing customer experience in Nigeria’s telecommunications sector. Customers can access further details through AE Technologies’ website or contact their customer service team.
AE Technologies Ltd, a Nigerian Communications Commission (NCC)-licensed Value-Added Services (VAS) provider, has introduced its new Consumer Code of Practice. This Code is aimed at enhancing transparency, building customer confidence, and ensuring subscribers to its services—such as caller tunes, sports infotainment, gaming, and lifestyle content—receive accurate information and dependable support. These services are available through SMS, USSD, and IVR channels.
Implemented in compliance with the Nigerian Communications Act (NCA) 2003 and NCC’s Consumer Code of Practice Regulations 2007, the new Consumer Code of Practice offers subscribers clear procedures for addressing, resolving, and tracking service-related complaints. It is designed to provide comprehensive information on AE Technologies Ltd’s VAS services, detailing pricing, service contracts, and customer rights regarding choices and privacy. The Code’s primary objective is to grant customers access to accurate, current information about the company’s services, fostering a smooth and transparent experience with AE Technologies Ltd. The document will be updated regularly to include any changes or enhancements, and the latest version will be made available on the company’s website upon NCC’s approval.
To uphold service standards and customer protection, AE Technologies Ltd has set guidelines for fair and timely responses to customer complaints. These include providing consumers with essential information about service terms, costs, and any changes in tariffs. AE Technologies Ltd has also implemented a double-confirmation process for service subscriptions, reducing unauthorized subscriptions and ensuring clarity for customers.
The Code further reinforces AE Technologies Ltd’s commitment to delivering accessible services across Nigeria, acknowledging that network availability may vary. Marketing and promotional materials are required to accurately represent AE Technologies Ltd’s service offerings, with clear terms and conditions outlined in all contracts.
As part of its commitment to consumer protection, AE Technologies Ltd assures subscribers that their personal data will be safeguarded against unauthorized use. Consumers will have access to billing information, including charges and service descriptions, and will be notified of any changes to billing periods or adjustments in prepaid service terms.
AE Technologies Ltd has also introduced options allowing subscribers to opt out of unsolicited SMS and telemarketing communications, reflecting the company’s adherence to regulatory standards and its focus on consumer choice and control over engagement with value-added services.
AE Technologies Ltd reiterates that this Code will guide the delivery of all services, providing customers with a fair, responsive, and transparent framework for service interactions.