From Isaac Anumihe, Abuja
Abuja Electricity Distribution Company (AEDC) is taking a strong stance against energy theft including night raids to ensure that customers are fairly billed.
In a statement, AEDC said that the step would equally reduce system losses.
As part of the Federal Government’s mass metering initiative, AEDC also said that it’s facilitating the distribution of meters to unmetered customers.
To this effect, it urged its customers to apply for meters through AEDC’s streamlined application process to benefit from accurate and fair billing.
“We have successfully operationalised our vending platforms, making it easier for customers to purchase electricity tokens through various convenient channels” it said.
The distribution company enjoines customers to visit AEDC’s vending platform at pay4energy.abujaelectricity.com or any UBA branch nationwide.
” We are committed to providing a swift and effective customer experience.
“We have strengthened our customer experience department to ensure timely responses to inquiries and complaints, further enhancing customer satisfaction.
” In our quest to improve internal efficiency, we are digitalizing several internal processes, including the implementation of an Enterprise Resource Planning (ERP) system. This move is expected to significantly improve employee turnaround time and operational efficiency.
“We recognize the critical role of the media in informing and serving the public. We are committed to fostering a collaborative relationship with media partners to ensure transparent and accurate communication with our customers
At AEDC, we are prioritizing the clearance of outstanding bills to optimize service delivery and ensure operational efficiency. This strategic move is designed to enhance our financial health, enabling us to provide more robust and reliable electricity distribution services. We appeal to all our valued customers with outstanding bills to settle them promptly. This is crucial in maintaining uninterrupted service delivery and ensuring that we provide reliable electricity to every household and business in our service areas.
“We have commenced several key initiatives to bolster our service delivery and customer satisfaction.
“We have launched the Token Identifier (TID) rollover to enhance the integrity and functionality of prepaid meters. This initiative is crucial for accurate billing and updating the meter software security. The global termination for the TID rollover is November 30, 2024. However our target is to ensure all customers are rolled over by July 31, 2024” the statement noted.