Airtel Nigeria’s Chief Executive Officer, Dinesh Balsingh, has defended the 50 per cent increase in telecom tariffs, describing it as a critical measure to ensure the survival and growth of the telecommunications sector while protecting consumer interests.
The first hike in over a decade, announced by the Nigerian Communications Commission – telecom regulator on Monday, has continued to spark widespread debate and controversy across the country.
In a Wednesday statement made available to PUNCH Online, Balsingh noted that the development underscores the regulator’s commitment to fostering sustainability and enhancing investment in the telecommunications industry for superior service delivery.
“The tariff adjustment reflects a balanced approach to ensuring the sustainability of the telecom sector while safeguarding the interests of consumers.
“The price increase which was highly needed for the survival and continued growth of the industry, will enable us to continue investing in network infrastructure, expanding coverage, and delivering improved products and services that meet the evolving needs of our customers”, the statement partly read.
The operator said it remains committed to its mission of bridging the digital divide by offering reliable and affordable telecommunications services.
With Nigeria’s vibrant economy and dynamic population, the company believes the decision by NCC creates an environment conducive to innovation and growth, benefiting consumers and the industry alike.
“We are confident that this development will pave the way for even greater advancements in telecommunications services across the country. Our focus remains on providing exceptional customer satisfaction while contributing to the long-term sustainability of the industry”, added Balsingh.
Operators had initially sought a 100 per cent tariff increase. However, the NCC settled on a 50 per cent hike, citing ongoing industry reforms aimed at ensuring sustainability.
Earlier, Nigeria’s biggest telecom operator, MTN, said it was targeting better telecom services.
MTN noted that the development is a significant milestone in ensuring the long-term sustainability of the telecom sector while empowering millions of people and businesses and contributing to the country’s overall economic development.
The Chief Executive Officer of MTN Nigeria, Karl Toriola, stated, “This tariff adjustment represents an important step towards addressing the impacts of the prevailing economic challenges on our business and industry.
“It will enable us to maintain the critical investments required to deliver reliable, high-quality services to Nigerians. We remain committed to supporting Nigeria’s digital transformation agenda and driving inclusive growth for all stakeholders.”